Past engagements
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CIPD13 – Manchester
Embedding and Sustaining Values-Based Leadership within your Organisation
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Customer Service Training Network – London
Omotenashi, the practice of heartfelt hospitality
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Facilities Management 2014 – Birmingham
How FM can bring organizational values to life… or not
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Springboard – London
Culture Eats Strategy for Breakfast workshop
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CIPD Learning & Development Show – London
Values-based Leadership: linking people development to company values
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European Facility Management Conference: “Innovation, Integration, Vision” – Berlin
It’s my pleasure: FM – learning from the Hospitality sector
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Building a Values-Driven Society – Stockholm
my31Practices: Creating your own personal values footprint
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CIPD Organisation Development Conference – London
Embedding and Sustaining Change within your Organisation
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ThinkFM 2013 (BIFM annual conference) – London
Unleashing FM to Bring Your Organizational Values to Life
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Innovation Network (ODiN) – London
Out of the Boardroom into the business: The value of values… in practice
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Internal Communication Directors Forum – London
Awaken… Connect… Action
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2015 Annual ABP Conference – Reading
Values in practice: enhancing your reputation every day… or not…
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MIA – London
31Practices workshop
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Independent Hotel Show – London
What is the modern face of service?
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ABP Annual Conference – Reading
The value of values… in practice
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33Voices – US radio
Release the power of your organization’s values
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Soundview Live – Global webinar
Release the Power of Your Organisation’s Values
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ABP Workforce Experience Awards – London
Awaken… Connect… Action
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Royal Mail Women’s Network – London
Release the Power of Your Organisation’s Values
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BQF Annual Leadership Conference – Chesham
Leadership – It’s Personal: The Value of Values
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EFMC 2015 – Glasgow
People make FM: Service Excellence in FM
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HBAA Annual Forum 2015 – Birmingham
Out of the Boardroom into the business: The value of values… in practice
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Zurich University of Applied Sciences – Zurich
Institute of Facility Management MSc SERVICEBRAND workshop
ENDORSEMENTS
An absolute pleasure to work with. Focussed on ambitious results but does what is right and leads in a truly inspiring way.
Rarely do I come across a book which is as complete as this one. Alan and Alison have left me nothing to say. They have put together an encyclopaedia of understanding about what it takes to build the neural pathways of an organisation.
The best thing about the 31Practices approach is how it energises front line employees and gives them confidence to bring the organisational values to life every day. One of the team in New York said "Our 31Practices is like my bible at work. I read it every day and it makes me a better person". Priceless!
The blend of emotional intelligence and commercial acumen is rare! The dedication to customer service is an example to follow.
Alan used the Servicebrand approach and his almost uncanny ability to engage programme stakeholders to provide Dell EMC with accelerated business impact and sustainable performance - at scale.
In the employee engagement survey, we dramatically outperformed the High Performance Norm.
Our Investors in People accreditation review hit our highest score to date and our bottom line profit rose by 25% over two years as well.
Alan spoke about the Values Economy at the 2nd Global Conference on Creating Value . His brilliant talk was convincing and energised the audience.
Alan’s commitment, willingness to engage and sharp insight characterise the tremendous value he has added as a Non Exec on the Board of BQF.
With the simple and practical 31Practices approach he has created, Alan has found a refreshingly different way to make values as inseparable from the modern mission-based business as the double helices of DNA. Both his speaking style and work style have been a pleasure to experience.
31Practices is an excellent method and has played a big part in LifeSearch’s whole company, long term focus on our culture and values. The bespoke nature means the LifeSearch practices we carefully created remind all ‘Searchers every day of what we are about and why, and the behaviours we need to display to protect more families than anyone ever thought possible.
I describe Alan as the most HR savvy operator I have ever met! What’s more he is great fun to work with.
Alan's support has been instrumental in improving levels of engagement and overall performance, personally and with my team. He is a very good listener, gaining a deep understanding before cocreating an improvement plan. He is also very engaging and easy to work with.
Vision, challenge and strategy allowing individuals to stretch their potential. An inspirational leader.
Truly progressive thinking. The pragmatic approach to providing a customer experience achieves measurable return on investment.
An absolute pleasure to work with. Focussed on ambitious results but does what is right and leads in a truly inspiring way.
Rarely do I come across a book which is as complete as this one. Alan and Alison have left me nothing to say. They have put together an encyclopaedia of understanding about what it takes to build the neural pathways of an organisation.
The best thing about the 31Practices approach is how it energises front line employees and gives them confidence to bring the organisational values to life every day. One of the team in New York said "Our 31Practices is like my bible at work. I read it every day and it makes me a better person". Priceless!
The blend of emotional intelligence and commercial acumen is rare! The dedication to customer service is an example to follow.
Alan used the Servicebrand approach and his almost uncanny ability to engage programme stakeholders to provide Dell EMC with accelerated business impact and sustainable performance - at scale.
In the employee engagement survey, we dramatically outperformed the High Performance Norm.
Our Investors in People accreditation review hit our highest score to date and our bottom line profit rose by 25% over two years as well.
Alan spoke about the Values Economy at the 2nd Global Conference on Creating Value . His brilliant talk was convincing and energised the audience.
Alan’s commitment, willingness to engage and sharp insight characterise the tremendous value he has added as a Non Exec on the Board of BQF.
With the simple and practical 31Practices approach he has created, Alan has found a refreshingly different way to make values as inseparable from the modern mission-based business as the double helices of DNA. Both his speaking style and work style have been a pleasure to experience.
31Practices is an excellent method and has played a big part in LifeSearch’s whole company, long term focus on our culture and values. The bespoke nature means the LifeSearch practices we carefully created remind all ‘Searchers every day of what we are about and why, and the behaviours we need to display to protect more families than anyone ever thought possible.
I describe Alan as the most HR savvy operator I have ever met! What’s more he is great fun to work with.
Alan's support has been instrumental in improving levels of engagement and overall performance, personally and with my team. He is a very good listener, gaining a deep understanding before cocreating an improvement plan. He is also very engaging and easy to work with.
Vision, challenge and strategy allowing individuals to stretch their potential. An inspirational leader.
Truly progressive thinking. The pragmatic approach to providing a customer experience achieves measurable return on investment.
An absolute pleasure to work with. Focussed on ambitious results but does what is right and leads in a truly inspiring way.